FAQ
The National Disability Insurance Scheme (NDIS) is a support program for Australians under 65 with a permanent and significant disability. It provides funding for various supports and services to help individuals achieve their goals and improve their quality of life.
To be eligible for the NDIS, you must be:
- Under 65 years of age
- An Australian citizen, permanent resident, or hold a Protected Special Category Visa
- Have a permanent and significant disability that affects your ability to participate in everyday activities
To apply for the NDIS, you need to:
- Check your eligibility on the NDIS website
- Complete an Access Request Form, which can be done over the phone or through the NDIS website
- Provide evidence of your disability, such as medical reports
The NDIS covers a wide range of supports and services, including:
- Home Care
- Disability Support / Ndis Self-Managed
- Respite Care Am/Pm/Overnight
- 24 Hour Live-In Care
- Post Hospitalisation Home Support
- Home Based Therapy Support
- Brokered Home Care
- Specialized Care Services
- Dementia Support in Your Home
- Palliative-Care Nursing / Personal-Care
- Disability Care at Home
- Daily personal activities
The NDIS planning process involves:
- Meeting with an NDIS planner or Local Area Coordinator (LAC)
- Discussing your goals, needs, and the supports required to achieve them
- Developing an individualized NDIS plan that outlines the funded supports
A Local Area Coordinator (LAC) helps NDIS participants to:
- Understand and access the NDIS
- Create and implement their NDIS plan
- Connect with community and mainstream services
You can manage your NDIS funding in several ways:
- Self-management: You handle all aspects of your funding and service payments.
- Plan management: A Plan Manager helps manage your funding and payments.
- NDIA-managed: The National Disability Insurance Agency (NDIA) manages your funding and pays providers on your behalf.
Yes, if your circumstances change, you can request a plan review. This can be done by contacting the NDIS and explaining your changed situation and support needs.
If you have a complaint about the NDIS, you can:
- Contact the NDIS directly through their website or by calling 1800 800 110
- Contact the NDIS Quality and Safeguards Commission if the complaint is about the quality or safety of NDIS services
Yes, if your circumstances change, you can request a plan review. This can be done by contacting the NDIS and explaining your changed situation and support needs.
You can find NDIS providers in Melbourne by:
- Using the NDIS Provider Finder tool on the NDIS website
- Contacting your Local Area Coordinator (LAC) or support coordinator for recommendations
- Searching online for NDIS providers in your area
You can contact the NDIS by:
- Calling the NDIS on 1800 800 110
- Visiting the NDIS website at www.ndis.gov.au
- Visiting an NDIS office in person